If you need a refund from a merchant, please contact the merchant directly as we will not be able to intermediate.
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Due to the nature of the technology, refunds for on-chain crypto payments do not work like refunds with traditional payment methods. Transactions made on blockchains are irreversible. Please always proceed with caution when making crypto transactions, and ensure you trust the merchant before proceeding with payment.
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Written by Support
Updated over a year ago