Due does not currently facilitate cryptocurrency or fiat refunds to your customers on your behalf. If you need to have a refund policy in order to comply with applicable legal requirements or if you wish to issue a refund, you will need to do this through a different method.

Alternatively, you may initiate a separate transfer to the customer equivalent to the amount of the original purchase. Note however that this transfer is a standalone transaction, and will not be tied to the original sale.